Hearing impairment services

If using TTY or the National Relay Service (NRS), ask for 1800 676 700 during office hours or 1300 135 790 if making an after-hours insurance claim.

Interpreting services

Where practicable, we will provide access to an interpreter if you ask us to, or if we need an interpreter to communicate effectively with you. We will record if an interpreter is used or if there are reasons we are unable to arrange one.

The Translating and Interpreting Service (TIS) is an interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients. TIS speak over 160 languages and are available 24/7, you can contact them on 131 450.

Visiting our office

Please note that our premises are up a flight of stairs on the first floor and there is no lift in our building. Most of your business with us can be conducted over the telephone by contacting our friendly Call Centre staff.  However, if you would prefer to see us in person, but cannot make it up the stairs, please call ahead so that we can make special arrangements.