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General Accessibility

MHIA recognises that all our clients have equal rights to access information and services. Our services are open to any person without discrimination. MHIA has a number of policies in place to ensure that our services are readily accessible to all, including:

Additionally, we would like to make you aware of the following services, which are available to you free of charge should you require assistance in any of your dealings with us.

Hearing impairment service

If using TTY or the National Relay Service (NRS), ask for 1800 676 700 during office hours or 1300 135 790 if making an after-hours insurance claim.

Interpreting services

Where practicable, we will provide access to an interpreter if you ask us to, or if we need an interpreter to communicate effectively with you. We will record if an interpreter is used or if there are reasons we are unable to arrange one.

The Translating and Interpreting Service (TIS) is an interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients. TIS speak over 160 languages and are available 24/7, you can contact them on 131 450.


Website Accessibility

MHIA is committed to ensuring our website is accessible to everyone. We strive to comply with the recognised standard of the World Wide Web Consortium (W3C): Web Content Accessibility Guidelines 2.1 (WCAG 2.1). We welcome your feedback if you have any problems accessing any of our content.

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Our committment

We understand that there are constant innovations to accessibility technology. Because of this, MHIA are committed to continually improving accessilibity of our website as these new technologies become available. In order to make our website accessible to users who utilise these newer technologies, we have a number of standards in place, these are detailed below.

Website technology

Our website has been developed primarily with the use of HTML5, CSS3 and JavaScript. In order for our website to function as intended, please ensure your browser supports JavaScript.

Supported Browsers

We have made our best effort to support a variety of browsers by testing the functionality of our website across multiple platforms, operating systems and browsers. Optimum performance can be achieved by using either Microsoft Edge (87+), Google Chrome (87+) or Firefox (84+) on Windows; Safari (13.1+) on MacOS; Safari (13.1+) on iOS/iPadOS; or Chrome (87+) on Android.

PDF Files

We use the PDF (Portable Document Format) for presenting certain information on our website such as company policies. We do this to enable documents to be easily downloaded or printed, whilst keeping the original design and layout intact, something that is not always possible when downloading or printing a HTML web page.

Font size

We recommend using the built-in browser controls for adjusting the font size on our website. These can usually be controlled on a Windows computer by holding down the CTRL key and using the + and - keys and similarly on a Mac, holding the CMD key and using the + and - keys. On Safari for iOS/iPadOS, tap the AA icon, then use the A and A buttons to adjust the font size. On Chrome for Android, tap the three-dot menu icon and select Settings, then tap accessibility, then adjust Text scaling.