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Claims

For over 30 years, MHIA has been by your side, providing support when you need it most. We understand that your claim is imporant; its your emergency. That's why we're here to answer your call 24 hours, 7 days a week, 365 days a year.

Home & Contents

Accidental Damage and Defined Events policies

In an emergency

First, make sure everyone is safe, then call the State Emergency Service (SES) on 132 500 for help in the event of flood, storm, tsunami or bushfire.

When you are able to, contact us so that one of our friendly customer service officers can lodge a claim and provide immediate assistance.

How to lodge a claim

Contact us by phone or submit an online claim using the button above. Alternatively you can email claims@mhia.com.au with any claims related enquiry.

How will my claim affect my home & contents no claim bonus?

If you lodge a claim under your home & contents policy your no claim bonus will be removed for two years. If there are no claims made within this two year period then your no claim bonus will be reinstated.

Does MHIA cash settle claims?

MHIA have preferred repairers that we will use to assess your claim, MHIA will guarantee their work if we approve the repairs. if you decide to opt for a cash settlement or you approve someone else to do the repairs then MHIA will not guarantee any faulty workmanship that may arise.

Motor Vehicle

Private motor policies, including claims for windscreen.

I've been in an accident

First, make sure everyone is ok and call 000 if someone is injured or there are hazards.

If your car can not be driven, have your car towed to the nearest repairer of your choice. MHIA will cover the cost of a hire car for $70 per day up to 30 days whilst your vehicle is being assessed and repaired. Please refer to your PDS for full terms and conditions on hire car.

If a third party is involved, please confirm the following information:

Once it is safe to do so, contact us to lodge your claim.

How to lodge a claim

Contact us by phone or submit an online claim using the button below. Alternatively you can email claims@mhia.com.au with any claims related enquiry.

How will my claim affect my motor vehicle no claim bonus?

If you lodge a claim under your motor vehicle policy your no claim bonus will be removed for two years. If there are no claims made within this two year period then your no claim bonus will be reinstated.

We breathe fresh air into insurance claims - see what our clients have to say.

" Friendly staff, good communication, good tradies. Highly recommended. "

— Margaret,  QLD