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Frequenty Asked Questions (FAQ)

In our FAQ we will try to cover as many common insurance questions as we can.

How do I find my policy number

Your policy number can be found on the front cover of your policy document. It is 14 characters long and usually starts with the first 5 letters of your surname.

How do I pay or renew my policy?

If you choose to pay for your policy annually, you can make a payment online or find out about others ways to pay by visiting our payments page, or by clicking here. If you wish to pay for your policy monthly, you can contact us by phone or email with your BSB and account number and we will draw these installments directly from your bank account.

What is a 'fly-over'?

The term fly-over in the home insurance industry, refers to a cover over the top of the home, typically constructed of metal or canvas. It acts as a second roof, providing additional protection from the weather.

Will my no claim bonus be affected if I make a claim?

We may give you a no claim bonus if you have a good claims history. We may remove your no claim bonus if you have a poor claims history. A claim within the past 2 years usually constitutes a poor claims history.

I haven't made a claim, why has my premium increase?

Each year, we forecast the expected claims cost for the coming 12 months. With the number of catastrophes occuring, we need to ensure our rates are sufficient to cover these costs, whilst remaining as competitive as possible.

Why has my premium increased?

There have recently been some significant catastrophe events that have impacted insurance rates. Some of these include the recent fires across Australia (CAT195). There have also been several hail storms in New South Wales (CAT185) and Queensland (CAT196) that have cause significant damage. Along with standard inflation, the price of conducting our business is increasing, so we need to incorporate this into our pricing.

Why has my building sum insured increased?

Generally, the cost to rebuild increases anually with inflation. This is due to a combination of factors, including rising cost of building materials and labour costs. Therefore we have increased your building sum insured to help ensure that you remain edequately covered.

It is worth reviewing your sum insured to ensure that you believe it is still adequate to cover all costs in the event of a total loss (rebuild costs + removal of debris).

How can I find out the rebuild cost of my home?

We recommend speaking with the builder of your home. If you are unsure of the builder, sometimes the community manager will be able to assist you.

Remember that you should always include an allowance for the removal of debris in the event of a total loss.

Why can't you tell me how much to insure my home for?

We are only able to provide general advise. If you require personal advise, taking into consideration your personal circumstances, you should speak to an insurance broker.

Do you offer a pensioners discount?

Land lease communities in Australia target a specific demographic, usually restricted to people over the age of 50. We understand that a lot of our clients are pensioners and automatically calculate the most competitive price we can. Therefore we are unable to offer any additional discount.

What is your definition of 'flood'?

MHIA uses the Insurance Council of Australia's standard definition of flood. As of the 18th of June 2012 flood is defined as -

The covering of normally dry land by water that has escaped or been released from the normal confines of:

Why does MHIA choose not to offer flood cover?

MHIA has been a specialist insurer of land lease homes for over 30 years. We understand the special circumstances under which land lease agreements operate. When we make underwriting decisions such as what categories of protection we offer, we try to make our cover as comprehensive as possible, while continuing to offer an affordable price.

Due to the nature of flooding and the unpredictablity associated with it, we have made the business decision not to cover flood. In doing so we are able to offer more competetive rates to our clients.

Does MHIA cash settle claims?

MHIA have preferred repairers that we will use to assess your claim, MHIA will guarantee their work if we approve the repairs. if you decide to opt for a cash settlement or you approve someone else to do the repairs then MHIA will not guarantee any faulty workmanship that may arise.

What if I have a question that wasn't answered here?

If you have a question that wasn't answered or you are simply seeking clarification, please contact us and we will be happy to assist you.