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Important COVID-19 information

As of Monday the 8th of November 2021, our office is open to visitors. In accordance with current NSW public health orders, we have a COVID Safe plan in place.

If you plan to visit our office, please ensure you wear a face mask throughout your visit and have proof of vaccination ready on arrival.

If you have a medical exemption from either wearing a mask or from receiving a COVID-19 vaccine, please present your government issued proof of medical exemption on arrival.

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Get in touch. Find answers to your questions, make changes to your policies, lodge a claim and more.

Frequently Asked Questions

We maintain a list of some of our most frequently asked questions. Many of your general questions may be answered here. If you have a specific question regarding your own policy, please contact us.

Read FAQ

Contact centre hours

Our contact centre operating hours are listed below. Please note we are closed on all gazetted NSW public holidays.

Monday - Friday

8:30am - 5:30pm

Saturday - Sunday

Closed

Public holidays

Closed


Contact details

Phone

1800 676 700

After hours claims

1300 135 790

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MHIA Insurance


Complaints & Disputes

If you are dissatisfied in any of your dealings with us, please contact us to see if we can resolve the difficulty. Wherever possible, we prefer to resolve issues as early as possible and with the minimum of disruption to you. If you remain dissatisfied, you have the option of initiating a formal complaint.


Feedback

If you've had a good experience, we'd love to hear from you. Head to our feedback form to let us know what you loved!

If there's something we can do to improve, we'd also like to know so that we can make your next experience even better.

As a local business we rely heavily on word-of-mouth reviews. We'd greatly appreciate you taking the time to leave us a 5-star Google review if you had a positive experience.


Tuggerah office

19/1 Reliance Drive, Tuggerah NSW 2259


Visiting our office

Please note that our premises are up a flight of stairs on the first floor and there is no lift in our building. Most of your business with us can be conducted over the telephone by contacting our friendly Call Centre staff. However, if you would prefer to see us in person, but cannot make it up the stairs, please call ahead so that we can make special arrangements.


Accessibility

MHIA strives to ensure all our clients have easy and ready access to all our services. We have a page dedicated to supporting those with differing accessbility requirements. You can read the full details by clicking the button below.

If you have difficulty accessing any part of our website, please contact us to raise your concern and we will consider how best to address them.


Hearing impairment services

If using TTY or the National Relay Service (NRS), ask for 1800 676 700 during office hours or 1300 135 790 if making an after-hours insurance claim.

Interpreting services

Where practicable, we will provide access to an interpreter if you ask us to, or if we need an interpreter to communicate effectively with you. We will record if an interpreter is used or if there are reasons we are unable to arrange one.

The Translating and Interpreting Service (TIS) is an interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients. TIS speak over 160 languages and are available 24/7, you can contact them on 131 450.